Here are some frequently asked questions about billing
How do I update tax-exempt information status?
To request your account be updated to tax-exempt status:
- Complete form linked here
- Include your CertaSite account number/invoice number
- Attach a copy of your tax-exempt certificate
- List any invoice numbers that need to be resubmitted without tax before payment
The CertaSite billing team will email you to confirm that your account has been updated.
How do I update my accounts payable contact?
There are two ways to update your account contact information:
Option 1: Complete form linked here:-
- Include your account number
- List the correct email & contact name to receive invoices
Option 2: Call the phone number at the bottom of your invoice to reach your Billing Specialist. They can assist with making these changes over the phone.
How to pay an invoice
Option 1: To make a payment on our website, visit www.certasitepro.com. Click "Pay Now" in the top right corner. You will need to enter your customer ID (found on your invoice), your invoice number, and the total amount.
Option 2: Call your local Billing Specialist to make a payment over the phone. You can find the phone number at the bottom of your invoice.
How to get a copy of an invoice
Email billing@certasitepro.com. Include Company name and any information you have regarding service date or invoice number if known.
How to dispute a charge
Option 1: Email billing@certasitepro.com. Include invoice number(s) and description of concern
Option 2: Call the phone number at the bottom of your invoice.