Invoice & Accounts payable

Questions about your CertaSite invoice? See below for more information.

How do I update tax-exempt information status?

To request your account be updated to tax-exempt status:

SUBMIT REQUEST TICKET: CLICK HERE
To better serve you, please include the following information;

• • Include your CertaSite account number/invoice number
  • Attach a copy of your tax-exempt certificate
  • List any invoice numbers that need to be resubmitted without tax before payment

We will confirm account changes within 1 business day.

How do I update my accounts payable contact info?

There are two ways to update your account contact information:

SUBMIT REQUEST TICKET:  CLICK HERE
To better serve you, please include the following information;

• • Include your CertaSite account number
  • List the correct email & contact name to receive invoices

PHONE: Call the phone number located at the bottom of your invoice to reach a Billing Specialist. 

How to make a payment?

I want to make a payment, what are all the ways I can make a payment to my account. 

ONLINE: CLICK HERE.

• • Include your CertaSite account number (found on your invoice)
  • Invoice number
  • Invoice total amount

PHONE: Call the phone number located at the bottom of your invoice to reach a Billing Specialist to make a payment by phone. 

How to get a copy of an invoice?

I need a copy of my invoice, how do I access or recieve a copy of my invoice?

SUBMIT REQUEST TICKET:  billing@certasitepro.com.

• • Include Company name and any information you have regarding service date or invoice number if known. 

How to dispute a charge?

I'm not sure all the charges are accurate on my invoice, how do I dispute or ask questions to better understand? 

SUBMIT REQUEST TICKET: billing@certasitepro.com.

• • Include invoice number(s) and description of concern

PHONE: Call the phone number located at the bottom of your invoice to reach a Billing Specialist.